Shan China Tours and our partners respect your privacy and we are committed to protect your privacy and personal data, so we have developed a Privacy Policy that explains the what, how, and why of the information we collect when you use Shan China Tours’s website, products and services. By interacting with us, submitting information to us, or signing up for any products and services offered by us, you agree and consent to Shan China Tours (including our related corporations and business units) (collectively, the “Companies“), as well as our respective representatives and/or agents (collectively referred to herein as “Shan China Tours“, “us“, “we” or “our“) collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies’ authorised service providers and relevant third parties in the manner set forth in this Privacy Policy.
Personal Data
1.1 In this Privacy Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.
1.2 Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, telephone number(s), mailing address, email address, network data and any other information which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.
1.3 Through “cookies”, the data we collect will help us develop and improve our website. These also include how you use our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.
Collection of Personal Data
2.1 Collecting Personal Data helps us better understand what you need from us. Generally, we collect Personal Data in the following ways:
(a) when you submit an application form or other contact forms relating to any of our products and services;
(b) when you interact with our admin, destinations planners, directors or owners, for example, via telephone calls, face-to-face meetings and emails;
(c) when you use our services, for example, websites and apps including establishing any online accounts with us;
(d) when you request that we contact you, be included in an email or other mailing list;
(e) when you respond to our promotions, initiatives or to any request for additional Personal Data;
(f) when we receive references from business partners and third parties, for example, where you have been referred by them;
(g) when you ‘like’ or ‘follow’ our social media sites like Facebook, Twitter, Pinterest, or Instagram, or share content
(h) when you submit your Personal Data to us for any other reasons.
2.2 We do not at our website automatically collect Personal Data unless you provide such information via contact and sign up form, or login with your account credentials.
2.3 If you provide us with any Personal Data relating to a third party (e.g. information of your employees/colleagues), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.
2.4 You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so on your part may result in our inability to provide you with the products and services you have requested.
Purposes for the Collection, Use and Disclosure of Your Personal Data
3.1 Generally, Shan China Tours collects, uses and discloses your Personal Data for the following purposes depending on the products or services which you purchase or subscribe to:
(a) Responding and handling your queries and requests, and for other customer-care activities;
(b) Managing the administrative and business operations of Shan China Tours and complying with internal policies and procedures;
(c) To verify your identity, and to process orders and applications for products or services;
(d) To generate bills, facilitate the payment of bills, manage accounts and for debt-recovery functions;
(e) To provide delivery;
(f) To administer customer loyalty benefits, reward benefits, contests and any other market research or marketing activities;
(g) To third parties who perform services on our behalf, but only to the extent necessary for the services to be performed (e.g. delivery services);
(h) From time to time, we may use your Personal Data to send important notices, such as confirmation of application, delivery and changes to our terms, conditions, and policies. Because such notices are important to your interaction with Shan China Tours, you may not opt out of receiving these communications;
(i) We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications; and/or
(j) To comply with legal and regulatory requirements imposed by any law enforcement agencies, regulatory authorities and other governmental agencies, and otherwise with laws.
Contacting us
(a) If you no longer wish to receive information about special offers or new products;
(b) If you wish to update your Personal Data in our records;
(c) If you have questions regarding this Privacy Policy or our collection, use and/or disclosure of your Personal Data; and/or
(d) If you wish to receive information about the Personal Data we have in relation to you or to withdraw any consent you have provided to us previously,
Please let us know by emailing our Data Protection Officer at info@shanchinatours.com
Changes
Shan China Tours may from time to time update this Privacy Policy to ensure that this Privacy Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. If we make a change to this policy that, in our sole discretion, is critical, we will notify you via email to the email address associated with your account. By continuing to access or use this website, product or service (as the case may be) after those changes become effective, you agree to be bound by the revised Privacy Policy.
