1. Introduction
Shan China Tours and our partners respect your privacy. We are committed to protecting your personal data and have developed this Privacy Policy to explain what information we collect, how we use it, and why.
By interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to Jian Shan Travel Pte Ltd (including its related corporations and business units) (“Shan China Tours”, “we”, “us” or “our”) collecting, using, disclosing, and sharing your Personal Data in the manner set out in this Privacy Policy.
2. Personal Data
“Personal Data” refers to data about an individual who can be identified:
(a) from that data; or(b) from that data together with other information to which we have or are likely to have access.
Examples include:
- Name
- Email address
- Telephone number
- Mailing address
- Passport details (where required for bookings)
- Travel preferences
- Payment-related information
- IP address and website usage data
3. Collection of Personal Data
We collect Personal Data when:
- You submit enquiry or booking forms
- You communicate with our travel planners
- You use our website
- You subscribe to mailing lists
- You respond to promotions
- You interact with us via social media
- You provide information necessary to facilitate travel arrangements
We do not automatically collect Personal Data unless you provide it via forms or account registration.
If you provide Personal Data relating to a third party (e.g., travel companions), you represent that you have obtained their consent to do so.
4. Use of Personal Data
We may collect, use, and disclose your Personal Data for the following purposes:
- Responding to enquiries and providing customer support
- Processing bookings and travel arrangements
- Issuing invoices and facilitating payment
- Coordinating services with hotels, guides, transport providers, and other suppliers
- Administering promotions or loyalty programmes
- Conducting internal audits, data analysis, and service improvements
- Complying with legal and regulatory obligations
Your Personal Data may be disclosed to authorised service providers and relevant third parties strictly for the purpose of fulfilling travel arrangements.
5. Cookies & Website Data
We use cookies and similar technologies to improve user experience and analyse website usage.
Information collected may include:
- IP address
- Browser type
- Operating system
- Pages visited
- Duration of visit
You may adjust your browser settings to disable cookies, though some website features may not function properly.
6. Data Accuracy
You are responsible for ensuring that all Personal Data provided to us is accurate and complete. Failure to do so may affect our ability to provide services.
7. Data Protection & Retention
We take reasonable administrative and technical measures to protect Personal Data from unauthorised access, disclosure, alteration, or destruction.
Personal Data will be retained only for as long as necessary to fulfil the purposes outlined above or as required by law.
8. Contact & Withdrawal of Consent
If you:
- Wish to update your Personal Data
- Wish to withdraw consent
- Have questions about this Privacy Policy
Please contact our Data Protection Officer at: info@shanchinatours.com
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Continued use of our services constitutes acceptance of the updated Privacy Policy.
